Customer Success Manager, Smart Office Solutions

Framery Oy • Full-time • Tampere, FI • 1d ago

At Framery, we don't just design office pods-we transform the way the world works through innovation. As we pioneer the future of smart office technology, we are looking for a proactive and entrepreneurial Customer Success Manager to join our team in Tampere.

You will play a crucial role in ensuring our customers truly redefine how their workplaces function with Framery's Smart Office Solutions. This position will primarily focus on the onboarding phase of our digital services working closely with sales representatives and customer operations professionals.

Your responsibilities include:

Owning the Onboarding Process: Taking ownership of Framery's Smart Office Solutions customer onboarding initiatives in close collaboration with sales representatives and our Customer Success team.
Collaborating Cross-functionally: Working with sales representatives, customer operations professionals, and internal teams to execute seamless customer journeys.
Driving Product Adoption: Guiding new customers to successful adoption and ongoing engagement with digital services like Framery ConnectTM, Room SensorsTM, Room DisplayTM, and Space OverviewTM.
Inspiring Action: Ensuring communications resonate with customers and motivate them to take action, especially regarding technical aspects and solutions.
Managing Success Metrics: Handling a high volume of interactions with a proactive approach, focusing on activity metrics, customer retention, and lifetime value.

What makes you a great fit?

You have a proactive, self-starter attitude and high self-management skills. You possess an entrepreneurial mindset and are eager to drive success within a growing market. You are a natural communicator who is comfortable discussing technical aspects in an inspiring way. You enjoy rolling up your sleeves and thrive in a collaborative environment.

We're looking for:

Prior experience in a customer-facing role such as customer success, account management, sales or a strong focus on proactive customer onboarding.
Experience in roles requiring high volumes of customer interactions and a focus on activity metrics.
Familiarity with SaaS, subscription-based models, or IT-solutions.
The technical ability to quickly learn Framery's products and systems.
Excellent English communication skills, both written and verbal.
Strong collaboration skills and the ability to work effectively within Customer Success team and with other teams e.g. Sales and Smart Office development team.

Additional assets:

A sales-minded approach to onboarding and the ability to work closely with sales teams. Previous experience working in a B2B environment is valued.
Experience using CRM systems to manage customer journeys.

Don't worry if you don't 100% tick all the boxes - we are eager to hear about you, as we also leave room for the motivation to grow and learn to fit the role.

Why consider this role?

We offer a chance to join a global growth story with a joyful working culture and the autonomy to bring your own ideas to an innovative product line. You'll be a key part of our Customer Success team, with 11 other team members based in Tampere and Chicago.

Join an Industry Pioneer: Framery's soundproof pods are used by over 70% of Forbes Top 100 companies, including Nvidia, Puma, and Microsoft.
Work for a Sustainability Leader: We are committed to making the world's most sustainable pods, continuously innovating to set the industry standard.
Thrive in a People-First Culture: We prioritize employee well-being and foster a fun, dynamic work environment. Framerians always come first.
Extensive Benefits: We provide company benefits such as competitive healthcare, Epassi benefit, weekly exercise hour and other perks.

Recruitment process

We believe in a transparent and respectful hiring journey. Here's a quick overview of what our recruitment process looks like.

Remote Introductory Interview.
1st Face-to-face Interview, including a practical case task.
2nd Face-to-face Interview.
Reference Checks & Recruitment Decision.

Practicalities:

This is a full-time and permanent position based in Tampere. We operate with a hybrid model, and we expect weekly presence at our HQ for effective collaboration.

Interested?

We'd love to hear from you as soon as possible. Please submit your CV and application through our recruitment system by 24th of May. Applications sent through the link will be added to our recruitment system.

For further information regarding the role, please contact Henrik Skyttä, Head of Customer Operations +358 40 569 6425 during following times: