Service Coordinator

Framery Oy • Full-time • Tampere, FI • 1d ago

We are now looking for a Service Coordinator to join our Customer Success Team. Framery is the pioneer of soundproof office pods, and our Customer Success team ensures that our customers get the most out of our digital and physical solutions-from Smart Pods to Framery Subscribed.

The Customer Success Team consists of 12 experts dedicated to making the customer journey as smooth and meaningful as possible. By proactively monitoring how customers interact with our solutions, we are ready to step in quickly to resolve unexpected issues and ensure our customers remain confident in their choice. You will work in close partnership with another Service Coordinator, sharing responsibilities and best practices to keep our global customers satisfied and connected.

Main responsibilities and job duties in the role

Your key responsibilities will include serving as the primary point of contact for our global customers, managing support requests across email, phone, and chat with a focus on providing clear instructions and swift solutions. You will take ownership of the customer journey by helping users troubleshoot and navigate our products, utilizing internal systems like Salesforce to verify information and keep stakeholders informed until every issue is resolved. Beyond daily support, you will play a vital role in our operational success by assisting Customer Success Managers with account updates and managing the end-to-end logistics of orders and returns for our Framery Subscribed rental service. Your impact extends to the future of our operations as you document and share feedback to help brainstorm and develop even better customer support processes.

We are looking for

Prior experience in customer service and office work, with a strong passion for providing excellent service and a genuine interest in solving customer challenges.
Excellent communication skills and full working proficiency in English, both written and verbal; proficiency in additional languages is considered a clear advantage.
A tech-savvy person with experience in CRM/ERP systems (such as Salesforce or Netsuite) and basic Office tools, who is willing and capable of learning new systems quickly.
Strong organizational and time-management skills, with the ability to prioritize and handle multiple administrative tasks and customer requests simultaneously with high attention to detail.
An energetic and positive team player, a self-starter with a result-oriented approach and great problem solving skills.

What We Offer

Choosing Framery means joining a team that is deeply passionate about both its people and its core mission. This is a unique chance for someone who is still at the beginning of their career to contribute to a remarkable growth story within an ambitious and genuinely joyful work environment. At Framery, you will have the ability to directly influence and develop your work, with a strong emphasis placed on your professional growth. We cultivate a culture that values both freedom and responsibility, and we prioritize the well-being of every employee. As a Framerian, you will be more than just an employee; you will become a valued member of a team that is actively shaping the future of how we work.

Practicalities

This is a full-time, permanent position and the start time in the role is as soon as possible or according to the selected candidate's availability. The position is located at our headquarters in Tampere. We value in-person collaboration, and according to our hybrid model, we expect you to be able to work at the HQ approximately three days a week.

Recruitment process

Introductory Call
Face-to-face interview at the Factory, Framery HQ
(Reference checks)
Recruitment decision

How to Apply

We'd love to hear from you as soon as possible. Please submit your application by March 6th 2026 the latest. We will screen applications as they are submitted and the position will be filled as soon as the right person is found. Applications sent through the link will be added to our recruitment system, which is our primary channel when recruiting new co-workers, so please do not email the application. In your application, please describe your experience, your motivation to apply and what you would bring to Framery. If you have any questions regarding the role, please contact Team Lead, Customer Success Support, Bora Nam (+358 44 2408 403) during the following time slots: