WORK TASK
We are looking for a customer-oriented Customer Support Specialist to join the ABB Drives Products division in Helsinki. In this role, you will support the order-to-delivery process for frequency converters and ensure that ABB's global sales units receive fast, accurate and high-quality support. You will act as an active link between customers and internal stakeholders, combining customer service, coordination and continuous improvement.
This position is ideal for someone who enjoys problem-solving, customer interaction and collaborative work with multiple internal teams. You will play a key role in making sure the order-to-delivery process runs smoothly and efficiently.
The position is a temporary assignment through Adecco, meaning Adecco will be your employer. The employment starts as soon as a suitable candidate is found and is valid until further notice.
Your main responsibilities:
👉 Managing orders and resolving customer inquiries related to delivery schedules, logistics, export requirements and claims
👉 Coordinating with ABB Drives' internal teams, including Production, Logistics, Sales, Forwarding and Trade Compliance
👉 Supporting development activities by collecting feedback, creating guidelines for Local Sales Units and contributing to process improvement and standardization
What we expect from you
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Excellent customer service mindset and a genuine willingness to help
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Relevant educational or professional background, such as a Bachelor of Business Administration (International Business, Logistics or similar)
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Strong problem-solving skills and the confidence to take ownership of challenging cases
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Fluent English skills, both written and spoken
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Ability to work under pressure and prioritize effectively
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Accuracy, attention to detail and a structured way of working
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Adaptability to evolving processes and systems
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Collaborative, team-oriented working style
WHAT WE OFFER
We offer you a meaningful role in an international environment, supported by an experienced and knowledgeable team. You will have the opportunity to develop your skills in order‑to‑delivery processes while contributing to high‑quality customer service. After onboarding, you can work flexibly in a hybrid model. The position is a permanent assignment through Adecco, and your salary follows the Collective Agreement for senior white‑collar employees in the technology industry, based on your experience.
CONTACT
Please submit your application by 5 April 2026, including your up‑to‑date CV. We will begin interviews during the application period. If you have any questions about the position or the recruitment process, please contact the responsible HR Consultant at Adecco:
📩 Veikko Salmi, Adecco
veikko.salmi@adecco.fi
Please note that, due to data protection regulations, we are unable to accept applications by email.
Thank you for your application! ⭐
