Join us and take your career to the next level
As our Customer Support Trainee, you'll immediately become a valued part of our Customer Support team. In this role, you'll gain hands-on experience in end-to-end case ownership, supporting frontline units and end customers while ensuring timely and high-quality service delivery.
You'll work closely with internal stakeholders across supply chain, sourcing, and product management, helping to resolve customer inquiries related to orders, pricing, delivery, and backlog. Through daily collaboration and real-life cases, you'll develop strong customer service, coordination, and problem-solving skills - and see the direct impact of your work on customer satisfaction and operational performance.
This is a part-time traineeship on a fixed-term position, located in Tampere, Finland. The trainee period typically runs from May 2026 to August 2026, with exact timing to be mutually agreed upon with your manager.
What are your key responsibilities:
- Customer Support & Case Handling: Support and manage cases and inquiries from frontline units and end customers, aiming to resolve issues efficiently and provide the best possible solutions.
- Collaboration & Coordination: Work closely with supply chain, sourcing, product management, and suppliers to investigate issues and gather accurate service, price, and delivery information.
- Learning & Development: Actively develop customer service and technical skills while collaborating with internal stakeholders in a global environment.
- Analysis & Performance Monitoring: Use available tools and processes to monitor urgent cases, manage backlogs, and ensure timely resolution.
- Continuous Improvement: Support and propose improvements using data and insights to enhance customer support performance, team efficiency, and response times.
What we offer you:
"If you take the initiative, leaders are there to support your next step. The opportunity is real."
- Rewards that truly count: A fixed monthly salary, determined by your completed study points, and an Edenred lunch benefit to support your daily well-being.
- Safety that moves us forward: Build your career with a company rooted in safety since the 1940s. Your voice matters, and we actively support your professional growth and development.
- People who move together: Our open and collaborative culture allows you to build valuable connections with global colleagues and clients. You'll also have the opportunity to connect with fellow trainees through various activities and events.
- Purpose that drives change: Our leadership provides direction, but your expertise, curiosity, and commitment help drive innovation, sustainability, and long-term impact.
Become part of our global network of 5,200 professionals across 120+ countries, where your work contributes to smarter, safer, and more sustainable solutions worldwide.
What you bring to the role:
- Academic Background in Engineering, Business or Supply Chain: You are currently studying towards a degree in Engineering, Business, Supply Chain Management, or a related field, and are eager to apply your academic knowledge in a practical, hands-on environment.
- Early Exposure & Curiosity: Previous experience from similar roles, internships, student projects, or volunteer work is considered an advantage, but not required - your motivation, curiosity, and willingness to learn matter most.
- Proactive & Learning-Oriented Mindset: You bring a positive, can-do attitude and enjoy developing your skills in a dynamic, customer-focused and international setting.
- Customer-Focused & Problem-Solving Skills: You enjoy working with customers and internal stakeholders, approaching challenges with a solution-oriented mindset, creativity, and strong collaboration skills.
- Communication & Tool Enthusiasm: You communicate confidently in English and are eager to learn and use new tools, processes, and technologies relevant to Customer Support and case management.
- Commitment to Safety & Values: You prioritize safe practices in all tasks and align with Kalmar's values of safety, collaboration, sustainability, and innovation.
Ready to elevate your career? Apply today!
If you're excited about this opportunity, please submit your application with your CV by 8.2.2025. Interviews will be conducted on a rolling basis, and the position will be filled as soon as we find the right candidate.
If you have questions about the position, please contact Allen Hoang, Manager, Customer Support on Monday and Tuesrday between 10am-2pm CET at tel: +46372378132
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