As a Technical Expert, you will be responsible for providing technical support and resolving network issues in live 5G networks. This role is perfect for individuals with a M.Sc. or B.Sc. degree who are passionate about working with the latest technology and diving deep into network problems. In this position, you will be involved in technical support for New Product Introduction projects, developing and using our AI tools, handling and resolving customer tickets, and providing 24/7 emergency support for customer network incidents. You will work closely with cross-functional teams and have the opportunity to organize technical workshops and trials for counterparts.
Our work environment is dynamic, collaborative, and fast-paced. You will be part of a supportive team where learning and professional growth are highly encouraged. You don't need to be an expert in all the required skills listed, but a strong technical foundation (4-5yrs) and a willingness to learn quickly are essential. Fluency in English is required, as you will be communicating with global teams. Join us to make a difference in the 5G and forthcoming 6G network industry and be part of an exciting journey at Nokia.
HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN
- Provide technical support for Core Network SDM products
- Resolve live 5G network issues
- Work on the latest technology
- Support New Product Introduction projects
- Handle and resolve customer tickets
- Provide 24/7 emergency support for customer network incidents
KEY SKILLS AND EXPERIENCE
- M.Sc./B.Sc. in a relevant field
- Basic understanding of Core Network SDM (Subscriber Data Management) products i.e. SDL, UDM, HSS and HLR
- Knowledge of 4G/5G call flows
- Experience with Cloud Infrastructure (OpenStack, VMware)
- Kubernetes expertise, including Helm, operators, cluster management, troubleshooting and the Red Hat OpenShift platform.
- Proficiency in scripting (Shell, Perl, Python) and using AI tools and network simulators
- Unix & Linux Systems administration
- Solid Understanding Unix/Linux systems and IP Networking
- Have positive, proactive and "can-do" attitude
ABOUT US
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
ABOUT THE TEAM
Some of our benefits in Finland:
- Flexible and hybrid working arrangements to support work–life balance
- A minimum of 90 days of Maternity and Paternity Leave based on eligibility
- Edenred benefit voucher - 400€ per year
- Annual bonus - based on individual and company performance
- Health and well-being support - occupational health services, well-being programs, employee resource groups, reimbursement for spectacle lenses, life insurance and gyms at every site
- Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
- Share in Success – voluntary employee share purchase plan
- Employee Referral program – reward yourself and support Nokia by referring a friend to apply to Nokia
- Career growth & learning - technical career path, job rotation, coaching and digital learning platforms
- Car benefit – the eligibility for a company car is based on employee’s job grade
