Senior Application Support Engineer (L2/L3) – Service Assurance / SIA Platforms
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 59 countries to navigate their digital transformation. With over four decades of experience managing complex enterprise environments, we help organizations modernize their technology landscapes and accelerate digital innovation. Our approach combines deep industry expertise with cloud, data, and AI capabilities to deliver resilient, future‑ready solutions.
Job Overview:
Our client Infosys is seeking an experienced Senior Application Support Engineer (L2/L3) to support and maintain Service Impact Analysis (SIA) platforms and related service assurance/monitoring systems. The role focuses on ensuring stable operations, resolving technical issues, and contributing to the ongoing performance and reliability of these platforms. This is a fixed‑term (approx. 6 months) full‑time hybrid position based in Helsinki, Finland, starting as soon as possible.
Key Responsibilities:
- Responsible for L2/L3 application support, maintenance, and enhancement of the SIA platform and assurance/monitoring systems such as EXFO Nova Context and Pronto
- Troubleshoot issues and perform hands‑on L2/L3 operations, RCA, and environment support
- Execute scripting and data querying using SPARQL
- Manage services and operational tasks on Red Hat Enterprise Linux (RHEL) 7/8/9
- Integrate monitoring platforms with ticketing and notification tools
- Participate in 24×7 operations and on‑call support
- Maintain high customer orientation and quality awareness
Qualifications and skills:
- 12+ years of experience in application support, service assurance platforms, or telecom monitoring environments
- Proficiency with SIA, EXFO Nova Context, Pronto and SPARQL
- Experience with RHEL 7/8/9
- Excellent verbal and written communication skills
- A high degree of initiative and flexibility
Additional skills that are beneficial:
- Python or Shell scripting
- Knowledge of telecom networks (RAN / Core / Transport)
- Experience with fault/PM tools (SevOne)
Interested? Please submit your application and CV along with your salary request in English as soon as possible. We will start the screening and interviewing process already during the application period. If you have questions related to this position, please contact Recruitment Manager Annika Kuivalainen by email annika.kuivalainen(at)staffpoint.fi
Please note, that we do not accept applications via email or LinkedIn due to GDPR regulations. All applications should be submitted through our website.
Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
