Job : Customer Service Representative

Location: Poland, Finland or Germany

Job Type: On-site/hybrid

About the Company:

Kingspan Group is known worldwide for making great insulation and creative sandwich panels for roofs and building fronts. Founded in Ireland in 1965, Kingspan Group has grown a lot, making €8.3 billion in sales. It has 212 factories in more than 80 countries and a team of 22,000 happy workers. We are dedicated to innovation, improvement, worldwide expansion, and environmental responsibility. Our high-tech products are suitable for both new buildings and renovation.

Role Overview:

As part of our continuous growth in our business, we are looking for two Customer Service Representatives with English skills to join our back-office team either in Poland, Finland or Germany. As a Customer Service Representative you will be in daily contact with our sales representatives and their customers.

Your responsibilities include:

Active support for sales representatives and customers
Ensuring complete management of orders, deliveries, and after-sales service to customers,
including management in internal systems - SAP and others
Monitoring the overall progress of orders from entry to invoicing
Regular communication with customers and sales representatives
Completing tasks assigned by direct supervisors
Communication and collaboration across departments
Teamwork with other Customer Service Representatives where needed

Requirements:

Communicative personality with a positive attitude
Responsibility and thoroughness, proactive in handling unexpected situations
Team player able to work in a cross cultural team
Good MS Office skills and preferably first experience and skills in SAP
Fluent English skills
Relevant work experience in customer service is seen as an advantage
Flexibility in adaptation to fast changing working environment
Willingness to develop

What We Offer:

Friendly atmosphere in a dynamic team
Support during the implementation phase
Internal and external training to improve competences
Local company benefits

Take the next step of your career and join Kingspan Insulated Panels - a global leader in building industry!
Send in your short application and CV to recruitments.nordics@kingspan.com. The positions will be filled as soon as we find the right people.

We are looking forward to hearing from you!

We respect the privacy of job seekers and process your personal data confidentially, lawfully and only for the purpose of carrying out recruitment processes. For more information on the processing of personal data, its legal basis and the applicant's rights, please visit our Group website or contact the persons responsible for recruitment.

Kingspan Oy

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